Downrange Bike Works LLC
This Privacy Policy explains how Downrange Bike Works LLC collects, uses, stores and protects information when you visit our website, contact our workshop or bring a bicycle to our bench. The policy is published by the developer and operator known as Downrange Bike, acting for Downrange Bike Works LLC at 5197 W Wells Park Rd Ste 220B, West Jordan - 84081-6076, United States (US). We wrote it in plain language so that any rider, visitor or customer can understand what happens to personal information at every stage of an interaction with our business.
Downrange Bike Works LLC is a bicycle assembly, fitting and repair workshop. We are a small, hands on business, and our approach to privacy follows the same discipline we apply to wheel building: measure carefully, record accurately, keep only what is needed and keep it secure. This document describes the categories of information we handle, the reasons we handle them, the choices available to you and the steps you can take to exercise your rights.
By using this website, sending us a message, calling the workshop or purchasing a service, you acknowledge that you have read this Privacy Policy and that you understand how your information will be handled. If you do not agree with the practices described here, please do not use the website or submit information to us, and instead contact the workshop so that we can discuss your concerns directly.
This Privacy Policy applies to all personal information processed by Downrange Bike Works LLC in the course of operating our workshop, website and related communications. It covers information gathered through our web pages, our enquiry form, our telephone line, our email inbox, our in person interactions at the West Jordan facility and any written service documentation that we create while working on a bicycle.
This policy does not apply to websites, applications or services operated by other companies, even where we link to them or mention them. It also does not apply to third party payment processors, shipping carriers, component manufacturers or software platforms that maintain their own privacy notices. We encourage you to review the privacy documentation of any third party service before you provide information to that service.
Where a separate written agreement between you and Downrange Bike Works LLC addresses privacy matters, that agreement will take precedence over this policy to the extent of any conflict. In all other respects, this policy governs how we treat information.
We collect information that you provide to us directly, information generated when you use our website, and information created internally as part of servicing your bicycle. The specific categories are described below.
This includes your name, email address, telephone number, postal address and, where relevant, the name of the business you represent. We collect this information when you request a bench slot, submit an enquiry, call the workshop or purchase a service.
This includes the make, model, year and serial number of your bicycle, component specifications, wheel and tyre details, drivetrain configuration, suspension settings, torque values, spoke tension readings, fit measurements and the service history of the machine. This information is technical in nature and is recorded so that future work is accurate and repeatable.
This includes the subject line and body of messages you send through our enquiry form, by email or through any other written channel, together with our replies and any notes we make about the conversation for continuity of service.
This includes the internet protocol address associated with your visit, browser type and version, device type, operating system, referring page, pages viewed, time spent on each page and general geographic region derived from the address. This information is aggregated and used to keep the website working and to understand which content is useful.
We do not ask for and do not wish to receive sensitive categories of information such as health records, government identification numbers, biometric data, racial or ethnic origin, religious beliefs or precise financial account details. If you volunteer such information in a message, you do so at your own discretion and we will handle it only as required to respond to your request.
Information reaches us through several clear routes. Understanding these routes helps you decide what to share and when.
We do not purchase personal information from data brokers, and we do not acquire contact lists from unrelated sources. If we ever receive information about you from a third party, we will treat it in accordance with this policy and will use it only for the purpose for which it was provided to us.
We use personal information for specific and limited purposes connected to running a bicycle workshop. Those purposes are listed here.
We do not use your information for unrelated purposes, and we do not build behavioural advertising profiles from workshop records. If a new purpose arises that is not listed above, we will inform you before we begin that processing.
Depending on the circumstances, we rely on one or more of the following legal bases when we process personal information.
We process the information needed to quote, schedule and deliver the bicycle services you request. Without this processing we could not complete the work you have asked us to perform.
We process certain information to operate and improve our workshop, to keep our website secure and functional, to maintain accurate service records and to communicate efficiently with customers. We balance these interests against your rights and expectations, and we limit the processing to what is reasonably necessary.
Where we ask for your agreement, for example to send occasional workshop updates, we will request it clearly and you may withdraw it at any time. Withdrawing consent does not affect processing that already took place on that basis, nor does it affect processing carried out under another legal basis.
We process certain records to meet tax, accounting and other statutory requirements. Where a legal obligation applies, we must retain and disclose the relevant information as the law demands.
Workshop service records form a central part of our business. When a bicycle arrives at our bench we create a record that includes the owner name, contact details, the machine identification, the work requested and the measurements taken. Over time this record grows to include spoke tension tables, torque values, bearing preload notes, suspension pressures, firmware versions and any replacement parts fitted.
These records serve several purposes. They allow any mechanic in the workshop to understand what was done previously, they support warranty decisions, they make repeat services faster and less expensive, and they provide evidence of the standard of work delivered if a question ever arises. We treat the technical content of a service record as confidential business information and we treat the contact details within it as personal information protected by this policy.
We retain service records for as long as a bicycle may reasonably return to our bench, and longer where tax or warranty obligations require it. If you ask us to delete your service record, we will do so except where a legal obligation requires retention, and we will explain any limit that applies.
Modern bicycles often include electronic shifting, power meters, cycle computers, suspension telemetry and motor controllers. When we service these systems, our diagnostic equipment may read device identifiers, firmware versions, battery health figures, ride mode settings and error logs. This information is technical in nature, but it can be associated with a specific bicycle and therefore a specific owner.
We read this information only to diagnose faults, perform updates, calibrate sensors and confirm that a system is functioning correctly. We do not extract ride routes, personal location histories or training files unless you specifically ask us to help with a device configuration issue, and we do not transmit diagnostic data to any party other than the manufacturer service platform where an update or warranty action requires it.
Where a manufacturer platform requires an account to deliver firmware, we will ask for your permission before connecting your bicycle to that platform, and we will explain what information the platform will receive. You may decline any update that is not necessary for safety, and we will note your decision in the service record.
Like most small businesses, we rely on outside providers for hosting, email, payment handling and accounting. These providers process information on our instructions and are selected with care. Before engaging a provider, we consider the sensitivity of the information involved, the security controls the provider maintains and the legal terms the provider offers.
Our web hosting provider stores the pages you are reading and records standard server logs. Our email provider stores correspondence so that we can search it when you contact us again. Our payment provider handles card details directly, which means we do not receive or store full card numbers in our systems. Our accounting provider maintains financial records required by law.
Each of these providers has its own privacy notice, and each is responsible for the information it processes under its own terms. We remain responsible for choosing reputable providers and for limiting the information we send to them.
When you pay for workshop services, payment is processed by a regulated payment provider. That provider collects and stores the financial details needed to complete the transaction, including card numbers, billing addresses and fraud verification data. Downrange Bike Works LLC receives only the confirmation that a payment was completed and the last digits of the payment method for reconciliation.
We retain invoices and receipts for the period required by tax and accounting law. Those records include your name, the work performed, the amount paid and the date of the transaction. We do not store card verification codes, and we do not keep full payment credentials in our workshop systems.
If you have a question about a payment, we may need to share limited transaction details with the payment provider to resolve the matter. We will tell you when we do so and will share only what is required to investigate.
We keep personal information only for as long as we need it for the purpose it was collected, plus any additional period required by law or justified by a legitimate business need. Retention periods differ by category.
When a retention period ends, we delete the information or remove the identifying elements so that the remaining data can no longer be linked to you. Where deletion is not technically immediate, we isolate the data and block further use until deletion completes.
We protect personal information with appropriate technical and organisational measures. These include encrypted connections to our website, access controls that limit records to the mechanics who need them, locked storage for physical documents and regular review of the accounts and devices that can reach our systems.
Servers and workstations are kept updated, accounts use strong passwords, and administrative access is restricted to a small number of people. Physical access to the workshop is controlled, and service records are stored in a defined location rather than left on an open bench.
No method of transmission or storage is perfectly secure, and we cannot promise absolute protection. If a security incident affects your information, we will investigate promptly, take steps to contain the impact and notify you and any relevant authority when the law requires notification. If you believe your information has been compromised through our systems, please contact us immediately.
Depending on where you live, you may have a number of rights regarding your personal information. We honour these rights for all customers and visitors as a matter of good practice, regardless of whether a particular law compels us to do so.
You may ask what personal information we hold about you and request a copy of it. We will provide the information in a clear format and explain the sources and purposes involved.
You may ask us to correct information that is inaccurate or incomplete. Accurate service records matter to us, so we welcome corrections to names, contact details and bicycle specifications.
You may ask us to delete personal information that we no longer need, subject to legal retention obligations such as tax records and to any overriding safety reason.
You may ask us to limit how we use your information or object to a particular use, such as marketing. Where you object, we will stop the relevant processing unless we have a compelling legal reason to continue.
Where technically feasible, you may request a copy of information you provided to us in a structured, commonly used format so that it can be transferred elsewhere.
To exercise any of these rights, contact us using the details in the final section of this policy. We will verify your identity, respond within the timeframe required by applicable law and explain any part of your request we cannot fulfil.
Our website and workshop services are intended for adults and for young riders who are accompanied by a parent or guardian. We do not knowingly collect personal information from children under the age of thirteen, and we do not direct marketing to children.
Where a young rider does receive workshop services, we ask that a parent or guardian provide the contact details and consent to the work. The service record for that bicycle is held under the parent or guardian details, and the young rider is not asked to create an account or provide information directly to us.
If we learn that we have collected information from a child without appropriate consent, we will delete that information promptly. A parent or guardian who believes that a child has provided information to us may contact the workshop and request deletion.
Downrange Bike Works LLC operates from the United States, and our primary records are held there. Some service providers, such as hosting and email platforms, may store or process information in other countries. When that happens, the provider is responsible for maintaining appropriate safeguards for the transfer.
Where information moves across borders, we rely on the contractual protections offered by the provider, on recognised transfer mechanisms where available and on our own assessment that the provider applies a suitable standard of protection. We choose providers that commit to confidentiality and security obligations consistent with this policy.
If you are located outside the United States and you contact us, you understand that your information will be processed in the United States and possibly in other countries where our providers operate. We take reasonable steps to ensure that this processing does not reduce the protection available to you.
We send marketing messages only when we have a lawful basis to do so. In most cases this means you have asked to receive workshop news, or you are an existing customer and the message concerns a service similar to one you have already received, with a clear opportunity to opt out.
Every marketing message we send explains how to unsubscribe, and unsubscribe requests are honoured promptly. Opting out of marketing does not prevent us from contacting you about a job in progress, a safety recall affecting your bicycle or a legal matter, because those communications are part of the service relationship rather than promotion.
We do not sell or share contact details with third parties for their own marketing. If you receive promotional material from an unrelated company that mentions our workshop, please tell us, because it was not authorised by us and we will investigate.
Our website may link to manufacturer documentation, component specification pages, mapping services or other external resources that we believe are useful to riders. These links are provided for convenience, and following one takes you to a website we do not control.
We are not responsible for the content, security or privacy practices of any external site. Before you submit personal information to a linked site, review that site own privacy notice and terms. A link from our pages does not imply endorsement of the linked site practices, and it does not mean that we share information with that site.
If you believe a link on our website points to harmful or misleading content, please report it to the workshop so that we can review and, where appropriate, remove the link.
We review this Privacy Policy regularly and update it when our practices, our providers or the law change. When we make a material change, we will revise the version date at the top of the document and, where the change significantly affects your rights, we will provide a more prominent notice on the website or contact affected customers directly.
We encourage you to read this policy when you visit the website, so that you always understand the current practices. Continued use of the website or continued engagement of our services after an update indicates that you accept the revised policy.
If you do not agree with a change, you may stop using the website and may ask us to delete your information as described in the rights section, subject to legal retention requirements.
If you have a question about this Privacy Policy, wish to exercise a privacy right or want to raise a concern about how your information has been handled, please contact Downrange Bike Works LLC using the details below. We take privacy enquiries seriously and will respond as quickly as we can.
Downrange Bike Works LLC
5197 W Wells Park Rd Ste 220B
West Jordan - 84081-6076
United States (US)
Email: rides@downrangebike.buzz
Phone: +15139283032
When you contact us about privacy, please describe your request clearly and include enough information for us to identify your records, such as the name on the service record and the bicycle involved. We may ask for additional verification before we act, because we must protect your information from unauthorised access. If your concern is not resolved to your satisfaction, you may also contact the relevant supervisory authority in your jurisdiction.
This Privacy Policy forms part of the agreement between you and Downrange Bike Works LLC, alongside our Terms of Service. Thank you for trusting our workshop with your bicycle and your information.